Courses / ServiceNow Developer
Live · online Placement-backed

ServiceNow Developer

Live, instructor-led training designed to get you hired — you pay only after placement.

★★★★★4.9 · 110 student reviews· 2,400+ careers launched across CareerCracker
Duration
60 Hours
Format
Live online
Timings
8:30–9:30 PM
Level
All graduates

// Why this track

A high-demand career that doesn't need coding

Every company running IT needs people to manage incidents, changes and operations. STOM puts you on that path — fast.

In constant demand

Service management roles exist in every bank, IT firm and enterprise — stable, recession-resistant career paths.

Open to any graduate

No programming background needed. Ideal for non-technical grads and professionals switching into IT.

Clear growth ladder

Move from analyst to manager — incident, problem, change and transition leadership roles up to ₹36 LPA.

// What you'll master

Skills that map to real job descriptions

Incident Management Major Incident handling & bridge calls Problem Management & RCA Change & Release Management Service Transition Knowledge & CMDB SLA / OLA management ITIL 4 framework Stakeholder communication Reporting & dashboards

// Curriculum · 8 modules · 48 lessons

Built to mirror Day 1 on the job

Live sessions, real tickets and hands-on workflows — not theory dumps.

01ServiceNow Platform Foundations+

Get fluent in the platform — instances, data model and how everything fits together.

  • Instances, releases & the UI
  • Tables, records & the data model
  • Applications, modules & navigation
  • Users, roles & groups
  • Lists, filters & personalization
  • Update sets & app scoping
Hands-on:Configure a personal developer instance and explore the core data model.
02Core ITSM Applications+

Work with the apps companies actually buy ServiceNow for.

  • Incident management on ServiceNow
  • Problem & change management
  • Request & service catalog
  • Knowledge management
  • SLAs & escalations
  • Assignment rules & queues
Hands-on:Configure an end-to-end incident workflow with SLAs.
03Forms, Lists & UI Configuration+

Shape what users see and how data is captured.

  • Form layout & sections
  • UI policies & UI actions
  • Data policies & field rules
  • List configuration & related lists
  • Dictionary & field types
  • Reference fields & dot-walking
Hands-on:Build a custom form with UI policies that show/hide fields dynamically.
04Flow Designer & Automation+

Automate work without heavy code using Flow Designer.

  • Flows, triggers & actions
  • Subflows & reusable logic
  • Approvals in flows
  • Notifications & tasks
  • Flow data & variables
  • Debugging flows
Hands-on:Automate a multi-step approval and notification process with Flow Designer.
05Server & Client Scripting+

Add real logic with JavaScript across the platform.

  • Business rules (before/after/async)
  • Client scripts & onChange/onLoad
  • Script includes & GlideRecord
  • GlideSystem & GlideAjax
  • Scheduled jobs
  • Scripting best practices
Hands-on:Write a business rule and a client script that validate and auto-populate data.
06Service Catalog & Request Management+

Build the self-service experiences end users love.

  • Catalog items & variables
  • Variable sets & UI policies
  • Record producers
  • Catalog workflows & flows
  • Order guides
  • Service portal basics
Hands-on:Build a catalog item with variables and a fulfilment workflow.
07Integrations & REST APIs+

Connect ServiceNow to the outside world.

  • REST & SOAP integrations
  • Inbound & outbound web services
  • Import sets & transform maps
  • IntegrationHub overview
  • Authentication & MID server basics
  • Error handling
Hands-on:Build a REST integration that pulls data from an external API.
08CMDB, Reporting & Capstone+

Model the infrastructure and prove value, then ship a real app.

  • CMDB & CI relationships
  • Discovery overview
  • Reports & dashboards
  • Performance Analytics intro
  • Building a scoped app
  • Capstone application
Hands-on:Build and demo a small scoped ServiceNow application end-to-end.

// Tools you'll use

Hands-on with industry platforms

ServiceNow ITIL 4 Jira Service Management BMC Remedy CMDB Dashboards & Reporting

// Where it leads

Roles you'll be ready for

Incident Manager₹8–14 LPA
Major Incident Manager₹12–20 LPA
Problem Manager₹10–18 LPA
Change Manager₹12–22 LPA
Service Transition Manager₹16–36 LPA
Service Operations Lead₹10–20 LPA

// Proof

STOM graduates, placed

"I completed STOM at Career Cracker and now work as a Major Incident Manager at Infosys. The course was industry-focused, detailed and full of real-world insights — highly recommended for advancing in IT management."

AW
Aayushi Waghmare
Major Incident Manager · Infosys
₹14 LPA
package

"STOM transformed my career. I landed a Change Manager role at Wipro. It covered incident, problem and change management with a practical approach and strong instructor support — perfect for IT managerial roles."

PS
Pragya Singh
Change Manager · Wipro
₹16 LPA
package

// Transparent fees

Pay ₹15,000 to start. The rest, only after you're placed.

No lakhs upfront. Your placement fee applies only once you have a confirmed offer with a verified salary — and it's payable in instalments.

STEP 01

₹15,000

One-time onboarding fee to join your batch and access the portal. That's all you pay to begin.

STEP 02

₹0 during training

Learn, build and interview with full placement support — nothing more is due while you're job-hunting.

STEP 03

Pay after placement

Once you're hired with a verified salary, the placement fee applies — in instalments, scaled to your package.

// Questions, answered

STOM — common questions

Do I need a coding or IT background?+
No. STOM is built for any graduate, including non-technical and career-switching candidates. The skills are process- and management-focused, not programming.
What are the class timings?+
Live weekday evening sessions, roughly 8:30–9:30 PM IST, so you can attend alongside a job or college. Sessions are interactive — never just recordings.
What happens if I'm not placed?+
Placement support — referrals, interview scheduling and prep — continues until you hold an offer. And you only pay the placement fee after you've actually been hired.
How much is the total fee?+
You pay ₹15,000 to start. The remaining placement fee applies only after you're placed, is scaled to your salary bracket, and can be paid in instalments. Our team will walk you through the exact slab on your demo call.
Will I get a certificate?+
Yes — you receive a CareerCracker completion certificate, plus a portfolio of real service-management work to show employers.

Ready to start with STOM?

Book a free demo class, see exactly how we teach, and get your placement plan — before you pay anything beyond ₹15,000.

Preview note: "Enroll now" and "Download brochure" on the live site connect to your existing cart, Razorpay checkout and brochure file for this course — unchanged. Course facts, fees and student outcomes reflect your real STOM track.